Refunds and cancellation
Zogelo Premium is a one-time pass (₹5.5 for 1 week, ₹9.5 for 1 month, ₹17 for 3 months). It never renews automatically, so there is no subscription to cancel.
When you can get a refund
Ask within 7 days of payment, and we’ll refund you in full if:
- you were charged but Premium was not activated on your account;
- you were charged more than once for the same purchase; or
- a technical problem on our side stopped you from using Premium and we couldn’t fix it.
When refunds aren’t available
- You changed your mind after Premium was activated and used.
- You didn’t find as many matches of your chosen gender as you hoped. Matches depend on who is online, and we can’t guarantee availability.
- Your account was banned for breaking our Terms or Community guidelines.
- The problem was caused by your device, browser or internet connection.
How to ask for a refund
Use our contact page and choose “Payment or refund”, or email support@zogelo.com. Include your account email and the Order ID from your receipt email. We reply within 2 working days.
How refunds are paid
Approved refunds go back to your original payment method through Razorpay, usually within 5–7 working days. Your bank may take a little longer to show it. Premium is removed from your account once a refund is issued.
Money deducted but no Premium?
Sometimes a bank confirms payment a few minutes late. Premium usually activates on its own within 15 minutes. If it doesn’t, contact us with your Order or Payment ID. If a payment fails completely, Razorpay returns the money to you automatically, normally within 5–7 working days.
Cancellation
There’s nothing to cancel, because Premium doesn’t renew. It simply ends on its expiry date. If you delete your account, any remaining Premium time ends immediately and isn’t refunded, except where a refund is due under this policy.